Stitch length regulator for the mid-arm sewing machine
Support
Find manuals, troubleshooting help, service information, and downloadable documents for the Quilter’s Cruise Control®, certain long-arm quilting machine systems, and accessories.
FAQ
What is a Quilter's Cruise Control®?
The Quilter's Cruise Control® (QCC) is an accessory for mid-arm sewing machines used on quilting frames, ensuring consistent stitch length with carriage movement.
How does it work?
It synchronizes needle speed with carriage motion.
Is installation of the QCC easy?
Yes, nearly all of the QCCs are self-installed. Typically all that is needed is a screwdriver. Machine- and Frame-specific Installation instructions are included.
Which sewing machine brands are compatible?
The Quilter's Cruise Control is compatible with many mid-arm sewing machines. We currently manufacture units for certain models of Juki, Brother, Babylock, Janome, HandiQuilter, Pfaff, and Viking.
We continue to service and support early model QCCs compatible with HandiQuilter 16, Voyager 17, and certain Bernina models.
What is its origin?
The Quilter's Cruise Control is proudly made in the USA.
Manufacturing the QCC supports many American businesses - from California, Pennsylvania, Illinois, Michigan, and Oregon.
In 2002, the QCC was Invented, designed, and manufactured in southern California. From 2007-present, we continue to manufacture, service, and support the QCC from our factory in northern Illinois. You can read about our journey, click "About Us."
Buy Now items are in-stock and prioritized for shipment within 48 business hours. All other products follow our standard 3–12 business day processing timeline.
What is the typical order processing/turnaround?
Resources
Where are manuals and/or installation instructions?
Each factory-packaged QCC includes an installation instruction sheet specific to the quilting frame. Below are variations we've released over the years. Manuals for all quilting machines are available for download here.
QCC installation: B-Line quilting frame
QCC installation: Hinterberg quilting frame
QCC installation: Inspira Original quilting frame
QCC installation: Next Generation quilting frame
QCC installation: Inspira Imperial quilting frame
How do I troubleshoot my QCC?
Check our troubleshooting guides for common issues and step-by-step fixes.
Can I get Factory Service?
Yes! We continue to service all QCC units in our factory in northern Illinois. Utilize the Service Ticket to include in your shipment. Begin the process by processing your payment of the non-refundable minimum service fee on our "Shop" page.
We also provide service to certain long-arm stitch regulators, which we originally manufactured for certain long-arm sewing machine companies. Authorization is required prior to proceeding. Send equipment photos and description of the problem to our Support Team - use the form below to submit.
Who do I contact for help?
Use the form below to reach out to our Support Team via email. Please note that response is from our QBOT/QCC Support Team.
Do you ship internationally?
Yes of course!
Please note that some international orders may require additional shipping charges beyond the amount calculated at checkout. If applicable, we will contact you prior to processing your order.
Please also be aware that customs fees, import duties, taxes, and brokerage charges may be assessed once your package arrives in the destination country. These charges are the responsibility of the recipient.
We do not have control over customs policies or associated fees and are unable to predict what they may be. Because regulations vary widely by country, you may wish to contact your local customs office for more information prior to placing your order.
Troubleshooting your QCC
How do you know which QCC component is causing the problem?
Follow the steps in the QCC Troubleshooting Guide to isolate each component. Carefully test wiring, encoders, power supply, and switch connections.
Once you've determined the troublesome component, review the outline below.
Wiring Harness
If the QCC Wiring Harness is the culprit, purchase a replacement harness.
Exception: If your QCC Brain is hardwired and the harness cannot be unplugged, you must send the unit in for service.
Remote Handswitch, Power Supply
If the Remote or Power Supply is the culprit, purchase a replacement switch from our website.
O-Rings & Optical Encoders
O-rings are wear items. If they are dry, cracked, stretched, or missing, performance issues will occur.
If they have never been replaced, we strongly recommend doing so.
If an Optical Encoder has failed: Determine which encoder is malfunctioning. It is rare for both to fail simultaneously. Purchase the appropriate replacement from our website.
QCC Brain
If the QCC Brain is the problem, it should be sent in for diagnosis and service. We continue to service all models of QCC Brain (might differ from shown).
To send the QCC Brain in for service, submit your Service Ticket and non-refundable minimum service fee. Click below to print the Service Ticket - included are the Terms, instructions, and shipping address.
Shipments from non-US address: follow the special packaging instructions to avoid additional fees.
Serviceable components
The QCC Brain is the only serviceable component within the system.
For current modular models, service applies to the QCC Brain only.
For older hardwired models, service includes all permanently attached components. This may include the wiring harness, power supply, and/or connector cord, as these components are hardwired to the QCC Brain and cannot be unplugged.
Non-serviceable components
These components are deemed as "non-serviceable" and therefore if found to be the culprit/s, should be replaced. Purchase replacements on our website:
O-Rings
QCC Optical Encoders
QCC Remote Handswitch
QCC Power Supply
QCC Wiring Harness, modular style
Our Support Team provides assistance for all of our products. Look to hear back from us at support@myqbot.com
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LiTen Up Technologies, Inc. is the sole manufacturer, inventor, and creator of the Quilter's Cruise Control®, QBOT®, Free Motion Assistant, and Sidekick.